Every charge, visible.
Every step, explained.
We turn the prescription bottle around so you can read the label yourself — showing every CPT code, insurance step, and charge before the co-pay receipt prints.
Average claim processing
From visit to insurance decision
Zero surprise bills
Patients who paid exactly what we quoted
Insurance networks
Including Medicare Advantage & Medicaid
What happens between your visit
and your statement
Five stages that normally happen behind the front desk. We put them on the table — every step, every code, every decision.
Appointment Scheduled
We collect your insurance details before you arrive and run a real-time eligibility check — so we know your benefits before you walk in.
Insurance Verification
We confirm your deductible status, co-pay amount, and whether any services require prior authorization — before coding begins.
Medical Coding
Every service gets a CPT code. We show you the exact codes billed so there are no hidden line items when the EOB arrives.
Claim Submitted
Your claim goes to your insurer within 24 hours of the visit. You can track its status in real time through the patient portal.
Your Co-Pay Receipt
After your insurer processes the claim and issues an EOB, we send your final patient responsibility — the exact amount, nothing more.
Ready to see how this applies to your specific insurance?
See Your CoverageYour insurance,
already on our list
We accept 48 major networks. Before your first visit, we run a real-time benefits check and tell you exactly what's covered.
Medicare Patients
Supplement confusion, solved
- Medicare Part B covers annual wellness visits at $0 cost to you
- We verify your supplement plan (Medigap) before every visit
- Preventive services are coded separately to avoid deductible confusion
- Your EOB will show Medicare's payment and your supplement's portion
Not sure if we accept yours?
Enter your insurance name below and we'll check in real time. No phone call required, no hold music.
We'll also confirm your co-pay and deductible status instantly.
The terms they
never explain
EOB. CPT. Prior auth. Coinsurance. We define every term in the billing process — the way a pharmacist explains a label, not the way a manual does.
Download Our Billing Guide
The complete glossary + a line-by-line EOB walkthrough, as a PDF you can keep.
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EOB — Explanation of BenefitsNot a bill. The document your insurer mails after processing a claim — it shows what they paid, what they adjusted, and what you owe.
Not a bill. The document your insurer mails after processing a claim — it shows what they paid, what they adjusted, and what you owe.
CPT CodeA 5-digit number that describes exactly what service was performed — used by every insurer in the country.
A 5-digit number that describes exactly what service was performed — used by every insurer in the country.
Deductible vs. CoinsuranceYour deductible is the amount you pay before insurance kicks in. Coinsurance is the percentage you share after the deductible is met.
Your deductible is the amount you pay before insurance kicks in. Coinsurance is the percentage you share after the deductible is met.
Prior AuthorizationPermission from your insurer before certain services are performed. Without it, they may deny the claim entirely.
Permission from your insurer before certain services are performed. Without it, they may deny the claim entirely.
Eligibility VerificationConfirming your insurance is active and that our practice is in-network before your visit.
Confirming your insurance is active and that our practice is in-network before your visit.
Claim SubmissionThe electronic file we send to your insurer requesting payment for services rendered.
The electronic file we send to your insurer requesting payment for services rendered.
Co-Pay vs. Co-InsuranceA co-pay is a fixed dollar amount ($25) due at the visit. Co-insurance is a percentage (20%) due after the deductible.
A co-pay is a fixed dollar amount ($25) due at the visit. Co-insurance is a percentage (20%) due after the deductible.
Out-of-NetworkA provider your insurance hasn't contracted with — costs you significantly more.
A provider your insurance hasn't contracted with — costs you significantly more.
What they said
after the statement
Real patients. Real insurance situations. Real bills they could read.
"I've been on Medicare Advantage for three years and never once understood my EOB. Copay walked me through every line. I finally know what 'patient responsibility' actually means."
Margaret Okafor
Medicare Patient, age 71
"My kids have three well-visits a year between them. Before Copay, I'd get a different bill every time. Now I see the CPT codes in the portal before anything is submitted. Zero surprises."
Danielle Reyes
Parent of two, pediatric patients
"We switched primary care providers specifically because of the billing transparency. The 'See Your Coverage' tool showed us our deductible status before we even scheduled. That sold us."
James & Priya Whitmore
Young family, first PCP
"When my deductible reset in January I was dreading it. Copay showed me exactly how my annual physical would be billed — preventive codes covered 100%, everything else itemized. No dread."
Patricia Nwosu
Annual Physical Patient
"The prior authorization check saved me from a $600 surprise. They caught it before my referral was sent — called me, offered an in-network alternative. That's the practice I want."
Robert Chen
Specialist Referral Patient
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Your coverage,
three minutes away
By now you've seen exactly how we handle billing. The next step is a formality — register in the portal and we'll run your benefits check before your first appointment.
Not ready to register yet?
Download our free Billing Guide insteadSee Your Coverage
- Real-time insurance eligibility check
- Co-pay & deductible confirmed upfront
- CPT code preview before your visit
- EOB tracker in your patient portal
Your information is encrypted and HIPAA-protected.